It would be great to have some suggestions of knowledge articles when you post an question on USS community
This idea is being Wish-Listed for potential inclusion in a future release.
Before this idea moves to the next stage (Currently Planned or Not Planned), I would like to invite community members to please provide additional input and/or vote. Please note that Wish-listed ideas are selected for inclusion in a release based on multiple factors including - number of votes from community members, alignment of idea with a release's themes and goals, complexities and risks involved in implementing the idea, so a timeframe for availability of the idea as a product feature/functionality cannot be provided. Additionally, the implementation of your idea may not be exactly as requested and/or may be delivered in a new user experience.
The biggest client in Mexico updated to version 14.1 months ago and they implemented USS. They are very interested in having suggestions of KDs depending on the keywords of the question. I think this is a great idea, is there any uppdate regarding its status?
We are marking this ides to not planned as we don't have community concept in Service Point which is replacement for USS.
However Service Point will have Knowledge document suggestion as the user search to opens the ticket.
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