"The priority of an incident is a function of its impact and urgency. Based on the settings on the Incident Priority matrix, the CA ecoGovernance administrator sets the priorities. Use the Incident Priority matrix to plot the impact values against the urgency values." CA support
I would like to suggest one empowerment for CA SDM. We are fighting with a particularity where a concept change can solve.
IF the settings on SLA?
We are be free to do everything 8pt; padding: 0px;">
pri_cal set for sdsc
Priority Matrix for Service Type.