Priority matrix on Service Type - SLA

Idea created by TMACUL Champion on Mar 30, 2016
    Not planned
    Score3
    • MauricioColella
    • TMACUL
    • Flavio_Tamaki

    "The priority of an incident is a function of its impact and urgency. Based on the settings on the Incident Priority matrix, the CA ecoGovernance administrator sets the priorities. Use the Incident Priority matrix to plot the impact values against the urgency values." CA support

     

    TEC1314662

     

    I would like to suggest one empowerment for CA SDM. We are fighting with a particularity where a concept change can solve.

     

    IF the settings on SLA?

     

    We are be free to do everything 8pt; padding: 0px;"> 

     

    pri_cal set for sdsc

     

    Priority Matrix for Service Type.