- IM does not have the intended use for IM to handle endpoints that are down
for extended periods.
- IM needs to be able to communicate with its endpoint systems, if one or two comes
down for an emergency and are brought back up or there's a scheduled outage
that's one thing, but in some customer instances, you have SAP endpoints that are down
for months and users who are being
provisioned who have accounts on those endpoints that are down , so IM keeps
trying to reach out to these systems and the systems are unavailable which is
not an intended use of IM or the way IM is designed today.