Enhance: 'Call Service Desk from your Mobile Device'

Idea created by frank.earnhardt on May 16, 2016
    Not planned
    Score6
    • davidanegrey
    • Maheshwar_Kusuma
    • Chi_Chen
    • rschuber
    • CarolPiccus
    • johse01

    Options Manager - CA Service Management - 14.1 - CA Technologies Documentation

     

    OptionDescription

    call_service_desk_default_phone_number

    Install this option and specify the value as a phone number for the mobile users to call the Service Desk using this specified number from their mobile.

     

    We are not using multi-tenancy; however, CA Service Desk installation is supporting multiple companies and organizations resulting in "Multiple Service Desk Phone Numbers".

    Some are by timezone and others are by organization.

     

    It would be nice to have ability to configure system in multiple ways:

     

    1. Follow the sun:

         Service Desk phone number would change based on current time.

     

    2. Organizational Support:

         Service Desk phone number would be pulled from user's organization record.

        

    Regards