Disable Notes and Attachs after a complete state

Idea created by Paulo Alexan Pedrosa Employee on Jun 27, 2016
    Wish-Listed
    Score35

    Today, even if we define

         - Edit Cancelled Requests = No

         - Edit Completed Requests = No

    it is possible to add Attachments and Notes to a ticket.

    Those options are defined on Request Management Configuration.

     

     

    I would like to have an option to enable or disable "Add Attachments and/or Notes on Completed and/or Cancelled " defined by role.