xFlow - create/update contact records

Idea created by CarolPiccus Employee on Aug 19, 2016
    Currently Planned

    Analysts need the ability to add or update contact records as part of the ticket creation process. This is important for implementations where not all contacts and/or contact data is available through LDAP integrations, etc....(e.g. supporting external contacts). Since the analyst will not know who is calling, they need an easy way to create a new contact record as part of starting the ticket capture. Once the ticket is in progress, analysts also need the ability to easily update contact information.