Service Desk slow to open or edit a ticket, incident, request,...
Export consume resource, it impact the response time.
Steps to recreate the problem
- Create many many incidents to have the export running in 1 mn
- On the browser open two tabs on the incident list
- Open an existing incident is immediate, done in 2 seconds, close this incident
- On the second browser tab, search thye list of incident and do the export
- Get back on the browser first tab and open an incident. The open will be done in 55 seconds; almost at the end of the export.
-> When the export is running other operation could not progress.
A better time sharing of the export, we expect to have the open done in 4 sec or 5 sec instead of 2 sec. Not finishing almost at the end of the export