Working with UIM we manage lots of virtual and physical machines.
Managing physical machines is the biggest issue as they are the main concern in hardware problems.
When deploying the robots, we made sure that all servers will include the serial number for managing the environment, and it work OK.
The only gap we encounter is with VMWare where the ESX machines are not managed directly but through the VMWare probe.
The probe export many parameters from the VMWare environment but not the serial number of the hosts themselves (ESX Machines).
I wonder why, and it will be possible to add this attribute to the current attributes that are passed to the UIM.
This will allow us to manage the physical servers better and create integration to asset management tools we currently have.