Resolve All Children

Idea created by rsilver on Nov 2, 2016
    Not planned
    Score15

    In Service Desk Manager where we have the functionality Close All Children, that's only accept the Closed status, I would like to have a similar functionality that's permit put the children with status Resolved.

     

    In some companies , it's required that incident stay in resolved status until automatically closed (AutoCloseSettings), and require that inactive records can't be editing (edit_inactive disabled), so it's very usefully have a functionality to can resolved them when exist many children in a parent incident.

     

     

    If you agree with this idea, please vote 8pt; padding: 0px;"> 

    Regards

    Rosa Silvério