In CA Service Management mobile app, users can disable certain features (the "buttons" shown on home screen - all are enabled by default) and choose the type of the ticket they want to create, as you can see below. Some customers don't use all forms in Service Desk (e.g. they use only request and incident creation, they don't need to view problem, change and issue forms). The idea is to restrict these features by default (instead of disabling it manually) and setting the type of ticket the user could create in a option on CA Service Desk Manager. So, when the user open the app for the first time, they will view only the options they are supposed to see. This could be set in the user's access type.