display special handling icon of the requester or affected contact

Idea created by sitch01 Employee on Apr 24, 2017
    Not planned
    Score9
    • sitch01
    • bojka01
    • Maheshwar_Kusuma
    • IainLambert
    • TerryW
    • FIDSE01
    • sansr01
    • dasfa01
    • PavelO

    Each contact with special handling could be configured to have the own image or icon.

     

    If an incident has a requester, affecter user with special handling , the list of incident will show this incident with an icon defined in NX_ROO\bopcfg\www\web.cfg

     

    We prefer the list of incident use the image/icon of the contact with special handling instead of the icon defined in NX_ROO\bopcfg\www\web.cfg
    Then there is no need to open the detail of an incident to know the who is the contact with special handling. We could see the icon from the list.