I would like to see on CA SDM some feature to do actions, for update ticket, exactly like we'd posted on communities.
Close button/url in email notification
Customize Notification Message - "Like" "Unlike" Facebook (Close and Reopen ticket)-- [DocumentBodyEnd:2bc1f1e0-0fe6-4ec7-bbb9-8b87707d9472] -->
TMACUL - Thank you for submitting this idea. The product team is reviewing this idea and is looking for additional input from other community members.
Community Members: If you agree that this is a good idea, please vote and add comments with details about your requirements.
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