We have several customer with following scenario:
- They Have USS + SC + PAM and SDM
- If a user try to use the “Report and Issue” service for example, this work fine, so the final user think the ticket was created (SC ticket)
- But in the background there is an issue in the integration point, and the ticket wasn’t created (SDM ticket).
- The failure can be related to java api integration, pam or soap.
The enhancement requested are the following:
- First advice to the final user that ticket wasn’t created
- Or the solution can created properly the ticket when the integration failure be recovered