We have configured Mail eater and are able to create or update tickets from mails. In case of errors the following messages would be received in the returned e-mail:
- AHD58005:Update_Only operation requested with no matching rows. Cannot continue processing!
- AHD58009: Could not create Request. Reason: INVALID - AHD03075: Required attribute is missing
Because our HelpDesk does not have Access Right to all Mailboxes/original Mails, they can´t know How to verify the reason when maileater fails to create/update a (CA Service Desk) ticket.
So our Idea/Request is that the returned email can contain the original Mails in Attachement or those Error Messages are contained at least (time , sender, recipient, subject, text) of original mails.
Could you please provide Solutions for this case?
Thanks and regards,