Have Scratchpad user fields react like Description

Idea created by Clint13 on Dec 29, 2017
    Not planned
    Score1
    • Chi_Chen

    Through HTMPL, we have added 3 additional fields to Scratchpad in Quick Profile, to be used for Device, Phone and Location information - to ask the user what phone to use to contact them.  If the SD Analyst clicks on "1. Information" button in Quick Profile, this information is erased and they have to ask the user again.

     

    It would be very beneficial if there was a mechanism, possibly in the definition of extra fields, whether or not they react the same way the Description field does - is not cleared until "Clear Scratchpad" is selected, if that is the configuration for the environment.