Link to open ticket in mobile app

Idea created by mderidde on Jan 23, 2018
    New
    Score1
    • mderidde

    Looking for a new feature that would allow to include a link/url in the Service Desk notifications that would allow to directly open a ticket in question inside the CA Service Management Mobile App.

     

    This can help analysts to open tickets from a notification email inside the context of the mobile app where they can then take action on the ticket.