SOI and CMDB Synchronization regarding new Families

Idea created by oyapa01 Employee on Feb 14, 2018
    Not planned
    Score1
    • Martin_Carranza

    We have integrated APM with SOI and SOI with SDM/CMDB. New items are added into SOI like "Business Transaction" and "Running Software". These families don't exist in SDM/CMDB and connector so if we add those items to SOI, then are not created as CI's in SDM/CMDB and there is a manual step to be implemented noted in the following document:

     


    https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1/step-4-install-or-upgrade/implementing-ca-service-desk-manager/how-to-install-ca-sdm-connector/optional-add-ci-families-to-usm-types

     


    We would like to have an automated process so any item added in SOI is added to CMDB/SDM without having to complete those manual steps.