SOI and CMDB Synchronization regarding new Families

Idea created by oyapa01 Employee on Feb 14, 2018
    Not planned
    • Martin_Carranza

    We have integrated APM with SOI and SOI with SDM/CMDB. New items are added into SOI like "Business Transaction" and "Running Software". These families don't exist in SDM/CMDB and connector so if we add those items to SOI, then are not created as CI's in SDM/CMDB and there is a manual step to be implemented noted in the following document:



    We would like to have an automated process so any item added in SOI is added to CMDB/SDM without having to complete those manual steps.