Priority Dashboard

Idea created by Sandrav on Feb 19, 2018
    Not planned
    Score3
    • Sandrav
    • Chi_Chen
    • Deivyson

    One of the things we are still missing in CA Service Desk Manager is a priority dashboard.

    This dashboard (list) provides a kind of worklist for an engineer/analyst to know what needs to be handled first.

    It is a mix of incident, requests, problems, change orders and tasks in one list but sorted based on what needs attention first.

     

    For example the order can be set as follows:

     - First the due date

    - Then the order can be based on:

    • First VIP handling (based on AEU)
    • Incidents/requests & their priority
    • Standard changes
    • Non standard changes
    • Problems
    • Other