We have created read only access type. And now we need to give access to the same users to update only log comments. They should not change anything on the incident or change order or request.
It will be good if we get that in the next release:)
PramilaJanarthanan - Would you please provide some additional details around the type of users that would need this access as well as the scenarios of when they would need to log a comment?
Ideally each object would have it’s own functional access. That would allow administrators finer control on permissions for each role. We had a similar use case on change orders where our cmt required that the activity log should be read only but the main CO object remain be editable. To satisfy this requirement we used a pre update data partition, however changing the function access just for the chgalg object would have been preferable as the analysts wouldn’t even have an edit button on the co activity form.
Here is our scenario, We have contact center Team who wants to see the incidents and change order status and to whom it is assigned and CI's all the details. but they should not modify anything on the Incident or CR.
They will be the one who is calling to the unit and get the status update about the unit so they just want to log comment the status of the unit without changing the status of the incident or CR. We have our team to change the status and field of the INC/CR.
Let me know if you need further information.
Thank you, Pramila.
Community Members: If you agree that this is a good idea, please vote and add comments with details about your requirements.
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