CA Support – Case Management: free-text search of all support cases.

Idea created by Michael_Lowry on May 7, 2018
    New
    Score15

    The CA Support site should provide a way to perform free-text searches of all of our incidents.

     

    Currently, it’s possible to search cases by title.

    CA incident management - 'search cases' screen

    However, there is no way to search cases if search term appear only in the description or case comments.

     

    This should ideally be implement in a way that makes it easy to construct a URL format that can be used in a Firefox Quick Search bookmark, e.g.,

    https://comm.support.ca.com/csupport/CaseManagement/cases/search?q=ucybchng