Give EmailGTW Probe the ability to change the from-email-address based on the origin of the alert

Idea created by E10 on Aug 15, 2018
    New
    Score4
    • Garin
    • GuanHua1378
    • E10
    • ttahkapaa

    Hi,

     

    We would like to define several different "From" fields in the Properties (General) Tab of the EmailGTW Probe depending on the Origin value. So that an alert of customer "x" will be send to our ticket system with the "from" field "x". In this way our ticket system can automatically create a support ticket and attach it to the correct customer "x".

     

    Thanks.

     

    Regards,

    Etienne Winnubst
    Support Consultant