UCM: Decrease min. call duration for threshold/incident

Idea created by frank.daeter1.1 Champion on Apr 18, 2019
    New
    Score16

    Hi,

     

    In UCM thresholds can be defined so incidents (actions) can created.

    But the minimum call duration is 1 minute.

    Our customer has a lot of short calls (average 20 seconds), so when the MOS threshold is exceeded for this short calls, no incident/action will be created.