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tzadell
Hi everyone, We have the 'convert' customization, where you can convert an incident to a request, or a request to an incident.  I am trying to make the maileater update rule for both objects accept either word in the email subject line (incident or request) to successfully update the ticket, because when the ticket is created as a
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Nag_infy
I am using REST API call to get the tickets, in this case i am getting old tickets, But I want latest updated tickets using the REST API call, can u help me on this. Using this I am getting old tickets:http://myserver:8050/caisd-rest/in 
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