CA Service Management

  • 1.  View/Download ticket attachments via WebService

    Posted Sep 10, 2014 02:08 AM

    I'm not able to find the web service method for downloading ticket attachments .

    Is some method there or is there any other way to achieve this?



  • 2.  Re: View/Download ticket attachments via WebService

    Posted Sep 10, 2014 02:36 AM

    Hi Chirag,

    The only two methods available for attachments are "createattachment" & "removeattach". There is no webservice method for downloading attachment. There are other customers who requested the same. Please vote on the idea

    https://communities.ca.com/ideas/103039000

     

    Regards

    Nas



  • 3.  Re: View/Download ticket attachments via WebService

    Broadcom Employee
    Posted Sep 10, 2014 02:47 AM

    Hi Chirag,

    As Nas mentioned, there is no webservice method to download attachment. We have an created an Enhancement Request.

    ~Vinod.



  • 4.  Re: View/Download ticket attachments via WebService

    Broadcom Employee
    Posted Sep 10, 2014 05:04 PM


    I would like to point out that there is another post "Download attachment via webservice" lately and while

    we all agreed there is no method to do that directly Russell did post some resolution he used to get around

    this. Please take a look at that.