Clarity

  • 1.  Error creating projects

    Posted Dec 22, 2014 06:49 AM

    Hi guys,

     

    I have built a 14.1 Sandbox for our developers. They have reported that when they try to create a project they get the following error:

     

    Error! PRJ-07242: Insert Operation failed. The system may be too busy. Please retry.

     

    When I check in the app-ca.log file I just see this entry repeatedly:

    WARN  2014-12-22 06:32:33,349 [http-bio-8080-exec-7037] niku.xql2 (clarity:X151952:197060836__373E76F7-E69C-44CB-ADDB-97919086447E:projmgr.projectNewPost) Lock prInsertServiceLock held by user 5499433 requested by user 5023156

     

    Does anyone have any pointers as to how we can resolve? Thanks.



  • 2.  Re: Error creating projects

    Broadcom Employee
    Posted Dec 22, 2014 06:54 AM

    Hi Cmcn1982,

     

    Please see if it helps with the technical document

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec482210.aspx

     

    Regards
    Suman Pramanik



  • 3.  Re: Error creating projects

    Posted Dec 22, 2014 06:55 AM

    Sounds like the "project insert lock" problem.

     

    Some discussion here ; RE: inser lock cannot add projects - but you can fix it from the "hidden" locks page (or on the DB directly)



  • 4.  Re: Error creating projects
    Best Answer

    Broadcom Employee
    Posted Dec 22, 2014 06:59 AM

    Without doing direct database delete try this below

     

    http://SERVERNAME/niku/nu#action:security.locks

     

    Regards

    Suman Pramanik



  • 5.  Re: Error creating projects

    Posted Dec 23, 2014 09:55 AM

    Thank you guys!

    The advice did the trick and the developers are now able to create projects.

    Much appreciated.