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Mark Your Calendars! Office Hours for CA Service Management, January 8 @ 10 AM ET

  • 1.  Mark Your Calendars! Office Hours for CA Service Management, January 8 @ 10 AM ET

     
    Posted Dec 18, 2014 06:07 PM

    Dear Community Member,

     

    Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, January 8th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

     

    What type of questions should you ask?

    • General Product Questions
    • Best practices
    • Commonly seen issues
    • Technical content and/or scenarios you want our technical information team to focus on.
    • Technical content and/or scenarios you would like our technical information team to NOT focus on.

    What type of questions should you not ask?

    • Please DO NOT discuss support cases – You will need to open a ticket instead
    • Please DO NOT discuss support of customizations

     

    Click HERE: https://catechnologies.webex.com/catechnologies/j.php?RGID=r480f3e1ff5db1cba2cf5903594e58bdf  to register, add to calendar and join the day of.

    *Please note that there is no audio. This is for you to submit your questions only and our experts will respond using WebEx.



  • 2.  Re: Mark Your Calendars! Office Hours for CA Service Management, January 8 @ 10 AM ET

     
    Posted Jan 14, 2015 03:20 PM

    Miss last weeks Office Hours for CA Service Management? Check out the chat and be sure to join us for the next one in Feb!

     

    January 8, 2015    7:00:59 AM    from Chris Hackett (CA) to Everyone:Hi All - We'll be starting in just a few minutes. Please hold your questions until we announce the start. Thanks!

     

     

    January 8, 2015    7:03:45 AM    from Chris Hackett (CA) to Everyone:OK We're ready to start taking questions!

     

     

    January 8, 2015    7:04:07 AM    from Roger Morse (CA) to Everyone:@Happy New Year, Everyone!

     

     

    January 8, 2015    7:04:42 AM    from Paul (CA) to Everyone:All the best for a prosperous and healthy 2015!

     

     

    January 8, 2015    7:04:52 AM    from Roger Morse (CA) to Everyone:@Everyone, in case you had not heard, CA Service Management 14.1 is GA!

     

     

    January 8, 2015    7:07:11 AM    from Roger Morse (CA) to Everyone:@Everyone, we have announced End-of-Service dates for older releases, and posted the letter to the Community.

     

     

    January 8, 2015    7:07:20 AM    from Chris Hackett (CA) to Everyone:Quiet group! Don't be shy folks! What questions do you have?

     

     

    January 8, 2015    7:08:06 AM    from Roger Morse (CA) to Everyone:Service Desk 12.7 & 12.6  --  December 31, 2015

     

     

    January 8, 2015    7:08:21 AM    from Roger Morse (CA) to Everyone:Service Catalog 12.8 & 12.7  --  December 31, 2015

     

     

    January 8, 2015    7:08:53 AM    from Roger Morse (CA) to Everyone:IT Asset Manager 12.8 & 12.7  --  December 31, 2015

     

     

    January 8, 2015    7:10:42 AM    from Chris Hackett (CA) to Everyone:Check out the latest "What you may have missed in the Service Management Community!" December 2014 - https://communities.ca.com/community/ca-service-management/blog/2015/01/07/what-you-may-have-missed-in-the-service-management-community-december-2014

     

     

    January 8, 2015    7:10:56 AM    from Roger Morse (CA) to Everyone:If you are running these versions in-production, please plan to upgrade to "14.1".  You can also purchase an Extended Support Contract to help you bridge your planning.

     

     

    January 8, 2015    7:11:04 AM    from Chris Hackett (CA) to Everyone:Questions? Questions? Questions?

     

     

    January 8, 2015    7:15:46 AM    from Chris Hackett (CA) to Everyone:OK Folks - We'll wrap up in about 5 minutes if we don't get any questions. Ask away now!

     

     

    January 8, 2015    7:16:33 AM    from Derek Cavour to Everyone:Hello, has anyone encountered an error with labels in forms not showing after upgrading from service catalog 12.8 to 12.9?

     

     

    January 8, 2015    7:16:53 AM    from James Mascaro to Everyone:Question about auto-assignment (AA). If using Location as the method s it possible to configure AA to ignore the CI location and only use the AEU Location?

     

     

    January 8, 2015    7:18:47 AM    from Rajeev Kumar (CA) to Everyone:@Derek I have not seen or heard about such an error when Service Catalog is upgraded from 12.8 to 12.9. Is this about a specific form or all forms in the system?

     

     

    January 8, 2015    7:19:51 AM    from Derek Cavour to Everyone:@Rajeev - all forms

     

     

    January 8, 2015    7:19:54 AM    from Paul (CA) to Everyone:@James - I do not think this is possible.  Take a look at TEC561092 (http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec561092.aspx) for how auto assignment works with locations

     

     

    January 8, 2015    7:20:31 AM    from Chris Hackett (CA) to Everyone:Check Out These Upcoming Webcasts - Add to your calendar today!

     

     

    January 8, 2015    7:21:05 AM    from Chris Hackett (CA) to Everyone:Step-by-Step Guide on How to Get Started with SaaS Service Management Today! 1/15/2015 @ 11 AM ET - https://communities.ca.com/events/1578

     

     

    January 8, 2015    7:21:34 AM    from Chris Hackett (CA) to Everyone:Simplifying the Service Desk - Yes, You Can! 2/12/2015 @ 11 AM ET - https://communities.ca.com/events/1580

     

     

    January 8, 2015    7:22:04 AM    from Chris Hackett (CA) to Everyone:Have Your Customers Lost that Loving ITSM Feeling? - https://communities.ca.com/events/1581

     

     

    January 8, 2015    7:22:24 AM    from Rajeev Kumar (CA) to Everyone:@Derek That sounds strange. Please submit a ticket with environment details. I suspect some configuration element surrounding GXT-based form designer and viewer. 

     

     

    January 8, 2015    7:22:43 AM    from Chris Hackett (CA) to Everyone:Your IT Customers Have Changed, Have You? 8/13/2015 @ 11 AM ET - https://communities.ca.com/events/1579

     

     

    January 8, 2015    7:22:54 AM    from Derek Cavour to Everyone:@Rajeev - thank you

     

     

    January 8, 2015    7:23:17 AM    from Chris Hackett (CA) to Everyone:Any other questions folks?

     

     

    January 8, 2015    7:23:43 AM    from James Mascaro to Everyone:@Paul - thanks, It's unfortunate and is causing an issue for us. We are trying to leverage CIs more effectively with our Incident Management and if the CI has a Location configured it breaks the AA, since its the AEU's Location we are interested in.

     

     

    January 8, 2015    7:25:08 AM    from Allen to Everyone:@james.  that is the same boat we are in. we may have to start using the ci field after the ticket is saved since it breaks aa

     

     

    January 8, 2015    7:25:19 AM    from Derek Cavour to Everyone:Thank you!

     

     

    January 8, 2015    7:25:43 AM    from Roger Morse (CA) to Everyone:@James, thanks for the feedback. The CI Location is designed to take precedence over the AEU Location.  We have not heard of this being too much of a problem, but please post to the Community and see what other folks suggest as a process.  Thank you!

     

     

    January 8, 2015    7:25:53 AM    from Chris Hackett (CA) to Everyone:OK Everyone - Thank you for joining today! Please join us again in February and bring those questions!

     

     

    January 8, 2015    7:26:08 AM    from Roger Morse (CA) to Everyone:@Everyone, have a great day! Bye now!  :-)