CA Service Management

  • 1.  Including resolution comments in list_in & list_cr

    Posted Feb 17, 2015 11:55 PM

    Hi All,

     

    I was wondering if we can include a new column "resolution comments" in the list_in/cr.htmpl files. This column should display the comments that were

    entered while resolving the ticket. Since these details are stored in the Act_log table, i need to know if its possible to retrieve only a single description(i.e. resolved status "description")

    What I tried in wsp are as follows:

     

    <PDM_MACRO NAME=lsCol hdr="Resolution Comments" attr=act_log.0.description justify=left> (act_log.0.description ---found from forum; didnt work)

    <PDM_MACRO NAME=lsCol hdr="Resolution Comments" attr=act_log.description justify=left>---- didnt display any ticket details.

     

    Kindly help,



  • 2.  Re: Including resolution comments in list_in & list_cr

    Posted Feb 25, 2015 01:26 PM

    Does any have any help for Manisha?

     

    This question is Not Answered.(Mark as assumed answered)

    Manisha PatkarMember

    Hi All,

     

    I was wondering if we can include a new column "resolution comments" in the list_in/cr.htmpl files. This column should display the comments that were

    entered while resolving the ticket. Since these details are stored in the Act_log table, i need to know if its possible to retrieve only a single description(i.e. resolved status "description")

    What I tried in wsp are as follows:

     

    <PDM_MACRO NAME=lsCol hdr="Resolution Comments" attr=act_log.0.description justify=left> (act_log.0.description ---found from forum; didnt work)

    <PDM_MACRO NAME=lsCol hdr="Resolution Comments" attr=act_log.description justify=left>---- didnt display any ticket details.

     

    Kindly help,



  • 3.  Re: Including resolution comments in list_in & list_cr

    Posted Feb 26, 2015 05:36 AM

    Hi Manisha,

     

    One of the ways to do this is to have a spel code in place, which saves the comment in one of the fields of your ticket on the status being resolved.

    You can then display the field on the list page.

     

    - Mayank



  • 4.  Re: Including resolution comments in list_in & list_cr

    Posted Sep 02, 2017 12:58 AM

    Hi Mayank,

     

    I have the same requirement so could you please elaborate on how to achieve this?

     

    Regards,

    Vysakh