CA Service Management

I have a tab on the toolbar in service desk that opens process automation task list for the user logged into service desk. Service desk 12.7.

Works fine with IE8, chrome. I upgraded laptop to IE11 and now when the task list opens the columns are messed up and I have to maximize the entire window for the columns to expand correctly. If the window is already maximized when I click on the tab then there is not a problem.

Hi Stephanie,

Did you perform the below steps according to the 12.7 certification matrix:

Microsoft Internet Explorer 11 (on Microsoft Windows only) :

- Before you open CA SDM Web UI on IE 11, launch the browser and complete the following steps:

- Add the CA SDM URL to intranet zone.

- Add the CA SDM hostname to the Compatibility View Settings of the browser.

- Make sure that the Documentation Mode is set to Default.

Thanks,

Naveen

Yes I did do those steps. It is only with one tab that is giving me problems

Hi,

doing manipulations on client side while setting up web app is a weird thing.

But I faced the same problems.

Some of them are declared in this thread:

https://communities.ca.com/thread/241730209

If you have test environment you may try to define X-UA-Compatible as IE8 or EDGE (IE8 is a first of Internet Explorers which supports CSS2 correctly which is enough for regular things).

<meta http-equiv="X-UA-Compatible" content="IE=edge, chrome=1">

OR

<meta http-equiv="X-UA-Compatible" content="IE=8">

To make that meta works correctly it should be defined in frameset page and also in each frame.

Hope this makes IE11 work as regular browser without any clientside manipulations.

Regards,

cdtj