CA Service Management

Hello SD Experts,

I have created another webengine because users were login more than 500 at a time, after creating another webengine i found that all users are login on the same webengine, Servicedesk didnot share the load of users between 2 webengines and our service desk performance gets much slow . only One webengine has full load of users and another one is free. What can i do to share equally load of users on the webengine?

Thanks

Hi Laqa,

Please note that just creating a new webengine on ServiceDesk does not mean or equate to automatic load balancing. You still have to do additional configuration steps to create\deploy web-director (responsible for load balancing) before any load balancing can come into effect on the system.

Have you configured this?

The following tech docs might help:

i. TEC480203 - What is a web director and how does it work?

"http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec480203.aspx"

ii. TEC480204 - What is the "Willingness" value in the web.cfg file used for?

"http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec480204.aspx"

You might also want to consult the "$NX_ROOT\samples\pdmconf\pdm_edit_usage_notes.html" for more information and documentation on how to configure the Web Director.

Kind Regards,

Brian

Thanks for your response.

Can you please tell me how to configure it?

will appreciate it.

Many thanks

Please refer to the documentation mentioned on my previous response.

See also a duplicate forum post you created how to configure Web Director in 12.6 SD

There are a few other tech docs suggested there...

Regards,

Brian