CA Service Management

  • 1.  Status Transitions updates both ways

    Posted Aug 17, 2015 04:44 PM

     

    Hi with the request and change order status

    These can be setup to use the transitions,

    When creating a new status you can use the update Transition button, but this will only allow for that new status to goto another status

     

    For the same new Status created is there also a way to do this reserve so attaching the other status, transiting to the new status.

    The only way I can achieve this is going into each status and mapping these to the new one or creating new change/Request order transitions

     

    It will be nice if this can be from the one status instead of linking to these each status individually very time consuming where you start to have a large amount of status to handle.

     



  • 2.  Re: Status Transitions updates both ways

    Posted Aug 17, 2015 05:32 PM

    I totally agree that it would be great if it could be done from both ways!

     

    Tammy



  • 3.  Re: Status Transitions updates both ways
    Best Answer

    Broadcom Employee
    Posted Aug 18, 2015 03:31 PM

    As this appears to be a limitation right now, can this be raised as an Idea and close out this Question thread?

     

    Thx

    _R



  • 4.  Re: Status Transitions updates both ways

    Posted Aug 18, 2015 04:08 PM

    Thanks I have created this as a idea

     

    Status Transitions updates both ways



  • 5.  Re: Status Transitions updates both ways

    Broadcom Employee
    Posted Aug 18, 2015 04:11 PM

    Thank you !

     

    _R