CA Service Management

  • 1.  inactivate cases rejected in service catalog

    Posted Oct 09, 2015 11:07 AM

    How can I pass cases to inactive when it is in a state rejected of Service Catalog ?



  • 2.  Re: inactivate cases rejected in service catalog

    Posted Oct 09, 2015 12:09 PM

    Hi!

     

    I could suggest using a custom status lifecycle for rejected similar to what was mentioned in the following thread:

     

    Re Submit Catalog Request

     

    Thanks,

    Jason