Clarity

  • 1.  LDAP/AD Questions

    Posted Nov 10, 2015 09:48 AM

    I have several LDAP/AD Questions for a client:

     

    1. When changing several items in AD (First Name, Last Name, email, Full Name these changes are not reflected in CA PPM after running the Sync job. Any Ideas?

     

    2. This client allows people to change the username in AD, this creates two resources in CA PPM after running the Sync job. Has anyone ever created a custom process to use the SID in AD as the unique identifier?

     

    3. When the customer makes someone inactive in AD but they do not remove them from the AD PPM Security Group the individual is not inactived in CA PPM after running the Sync Job. They think the resource should be made 'inactive' in CA PPM. Any Ideas?

     

    Thanks,

    Kathy Cairnes

    816-210-0610



  • 2.  Re: LDAP/AD Questions
    Best Answer

    Posted Nov 10, 2015 10:00 AM

    1. Will likely be tied to the attribute mapping for LDAP in the CSA on the Security tab, specifically, if the changes in LDAP are not correctly advancing/updating the attribute mapped for Modify Time Stamp, then the Clarity LDAP queries on sync will not see those changes.  Active Directory has multiple timestamp style attributes to choose from, so you'll need to pick the one that matches against all the various types of updates you wish to make.

     

    2. I'll defer this to someone who has faced it before.

     

    3. If you're just using a group member criteria in LDAP then they will have to be removed.  If you design a specific Search Filter then you could add an exclusion criteria that only includes active members.  Just to confirm, the sync job for new/existing users wouldn't alter those records, you'd have to run the other job to remove obsolete users, but you would still need to accommodate the specific search criteria too.

     

    Just one other thing to consider that I've seen be harder-than-average to realise the cause for, and mostly for the AD admins to be aware of: When adding/removing users from a group it's sometimes only the group record timestamp that is updated and not the individual user's.  It has been possible in the past to modify a user that is outside the group criteria for Clarity, run the sync job (which advances the 'last run time' for the job, which marks which changes it will pick up next time), move the user into the group so they now meet the criteria, run the job again, and still the user doesn't appear.  In those circumstances, as the AD admin changes the group association for the user, they should also lightly 'touch' the user's individual record in AD to bump the modified timestamp so that Clarity will see it.



  • 3.  Re: LDAP/AD Questions

    Posted Nov 10, 2015 10:11 AM

    Thank you for your quick reply!



  • 4.  Re: LDAP/AD Questions

    Posted Nov 11, 2015 10:32 AM

    Related/duplicate thread for anyone following or them: LDAP/AD Question