CA Service Management

  • Private Community
Back to discussions
Expand all | Collapse all

AHD04407:CA Service Desk Manager html generation error. Could not find or process 'welcome_banner.htmpl'.

  • 1.  AHD04407:CA Service Desk Manager html generation error. Could not find or process 'welcome_banner.htmpl'.

    Posted Dec 20, 2015 09:25 AM

    Hi All,

    I just installed CA SDM r14.1 on Windows 2012r2 (my previous version was on windows 2008r2)

    After the installation, the "default" folder in boopcfg was empty and the following error was showing "AHD04407:CA Service Desk Manager html generation error. Could not find or process 'login.htmpl"

    I copied the default folder from an existing installation (on Windows 2008r2). and could get the login screen.

    But after entering the login details i get the screen error below.

    Any ideas on how to progress?

     

    Thanks

     



  • 2.  Re: AHD04407:CA Service Desk Manager html generation error. Could not find or process 'welcome_banner.htmpl'.

    Posted Dec 21, 2015 01:18 AM

    Hi Uzoma,

     

    In general, this error message means that the file  or the form does not exist, or a user does not have the permission to display/access the form, or there is no enough information to generate the form. If you are sure that these files are existing, then try using different browser such as Chrome to reproduce the error.

     

    Thanks,

    Naveen



  • 3.  Re: AHD04407:CA Service Desk Manager html generation error. Could not find or process 'welcome_banner.htmpl'.

    Posted Dec 21, 2015 08:01 AM

    AHD04407 & AHD04714 Error