Hi Jmayer,
Thanks for this useful link.
IIS is not in use with tomcat.
Tomcat version was upgraded to 7.0.59 and configured with SSL.
The setup was running fine. But client was reporting for some errors in log file. For that, CA Support provided some patches. After applying those patches, this issue started coming. So the patches were back out later except two patches i.e T6D3001 and T51R186 (for running reports on report tab of secondary server after applying cumulative patch 14.1.02). But still the issue is there. Although reports are now running on reports tab of secondary server of CA SDM 14.1.02.
There are no errors in any log files. Even tomcat is also in running state. It just need to get restarted to make servicedesk functioning.
Regards,
Balram Singh Deswal