CA Service Management

Hi Team,

In the service desk portal, while closing the tickets only for 3-4 tickets closure.

We are getting the below error message:-

"Unable to get exclusive control of all Attached Events. '4 Hr Resolution Status' is being edited by ' phone ''

Request you to let us know how we can fix this.

Thanks

Shwetha

Hi Shwetha, exclusive locks are normal on a ticket when it is being edited by another user or by the system. If this does not clear itself up after a short time (a few mins at most), then you should open a support case for this, and we will have one of our engineers take a look at it with you to see what is causing the lock to occur.

Thanks,

Jon I.

This post on communities may also help:

CA Tuesday Tip - How do I get rid of all these locks??

Kind Regards,

Brian

Hi,

you may also want to look at what action you are performing in those listed events as those actions are mostly responsible of the lock if you are performing action directly on the ticket like setting violation flag or others.

Too much or complex actions may result in the lock to not be released in time.

/J