Clarity

  • 1.  Process notification Owner

    Posted Apr 18, 2016 10:25 AM

    If I create an auto-start gel process and check one of the steps to notify the owner, who is the "owner"?

     

    Is it the person who created the process or the person who initiates the process? It seems to be the former since I get the notification if I run the process. However, I do not get it if somebody else initiates the process and neither does the process initiator.



  • 2.  Re: Process notification Owner
    Best Answer

    Posted Apr 18, 2016 10:39 AM

    "Is it the person who created the process or the person who initiates the process" - Yes, the person who initiates the process.

     

    Also, there are a few threads and an idea around this:

     

    Idea object: Populate Approved By field with Approver, not the process initiator

    How to Capture Each Approved Action Item in a Process

    How to query Initiated Process Messages

     

    NJ



  • 3.  Re: Process notification Owner

    Posted Apr 18, 2016 11:45 AM

    Thanks navzjoshi00 That is what I was hoping.

    I also figured out the reason other initiators were not getting the notification. It was because they had turned off all notifications in Account Settings. Once they turned on email notifications for processes they received the email.