CA Configuration Automation

  • 1.  CCA Agent Deploy

    Posted Apr 28, 2016 03:08 PM

    I´m trying to deploy agents on windows platform via Tasks console in CCA

    When I try to do that I receive the wrong user/password in server log, but the user is correct and from CCA server I can open the admin$ from target server using the credentials that I configured in access profiles.



  • 2.  Re: CCA Agent Deploy

    Broadcom Employee
    Posted Apr 28, 2016 03:46 PM

    For point of reference: How CCA Agents are installed remotely

     

    Using that  guide, its possible that the wrong user\password means that you don't have access rights to either write (copy) the agent to the folder OR create the service needed to start the install remotely

     

    Also, please check if there are any running antivirus, that is a popular reason for agents to get a connection, but fail the install.  If you can stop the AV temporarily and attempt the installation again,



  • 3.  Re: CCA Agent Deploy

    Posted Apr 29, 2016 08:57 AM

    I tried a manual copy of agent files with the same user sharing the admin$ folder and I can copy files.

    About AV, I´m not able to stop it.



  • 4.  Re: CCA Agent Deploy

    Broadcom Employee
    Posted Apr 29, 2016 09:01 AM

    I have seen Numerous times that McAfee deletes the services right after it gets created as it thinks its unsafe, which prevents CCA from executing a service (that doesnt exist).  I have yet to figure out what setting \ configuration can be done on the AV side to allow the service to be created and remain intact until CCA removes it

     

    Some other AV also effect this, but the most common one I seen is McAfee



  • 5.  Re: CCA Agent Deploy

    Posted Apr 29, 2016 09:10 AM

    Here we use Symantec



  • 6.  Re: CCA Agent Deploy

    Posted Apr 29, 2016 09:19 AM

    I also testing agent upgrade, and I receive the same error.

    Here are the log files:

    2016-04-29 09:20:50,269 ERROR [RAInstallThread] com.ca.acm.rainstaller.RAInstaller (RAInstaller.java:934) - command: "C:/Program Files/CA/CCA Server\Agent_Installers\Windows\installCmd.exe" \\vvcewhgedap01 /win64 /user:usr_agent \"C:\Program Files (x86)\CA\Cohesion\Agent\UninstallerData\Uninstall Cohesion Agent Windows.exe\" -i silent

    2016-04-29 09:20:50,271 ERROR [RAInstallThread] com.ca.acm.rainstaller.RAInstaller (RAInstaller.java:935) - result=-2

    2016-04-29 09:20:50,272 ERROR [RAInstallThread] com.ca.acm.rainstaller.RAInstaller (RAInstaller.java:937) - Remote Agent Uninstall Error:

    Logon failure: unknown user name or bad password.

    2016-04-29 09:20:55,313 ERROR [RAInstallThread] com.ca.acm.rainstaller.RAInstaller (RAInstaller.java:1020) - cmd_result=Logon failure: unknown user name or bad password.

    2016-04-29 09:20:55,345 ERROR [RAInstallThread] com.ca.acm.rainstaller.RAInstaller (RAInstaller.java:1148) - Remote Agent Install Result:

    Logon failure: unknown user name or bad password.

    2016-04-29 09:20:55,347 ERROR [RAInstallThread] com.ca.acm.rainstaller.RAInstaller (RAInstaller.java:2026) - Remote Agent Install/Uninstall Error: CCA-RI-1427: Remote Agent Install Failed on Server "vvcewhgedap01". Logon failure: unknown user name or bad password.

    2016-04-29 09:20:55,379 ERROR [RAInstallThread] com.ca.acm.rainstaller.RAInstaller (RAInstaller.java:1227) - result: Logon failure: unknown user name or bad password.

     

     

    Is there a way to increase log to debug mode to try to understand what is happening?



  • 7.  Re: CCA Agent Deploy

    Posted Apr 29, 2016 10:28 AM

    Can you sent me the full permission/accesses necessary to a sucessfull deploy?



  • 8.  Re: CCA Agent Deploy

    Broadcom Employee
    Posted May 05, 2016 10:54 AM

    CCA supports remote agent installation using a Local Admin or Domain Admin account or similar rights

     

    Your issue seems not to be permissions, but something not allowing the creation of the service, or better yet, removes the service seconds after its creation.