CA Service Management

HI ALL

I want the notification when the classic workflow task will be transfer .

I done the below customization but its attached the event but notification is not going.

any suggestion.

Mod File

MODIFY wf assignee ON_POST_VAL chg_assg( ) 07 ;

Spel File

wf.assignee::chg_assg(...)
{
if(status!="WAIT" && !(is_null(assignee)))
{
object group_leader;
object attached_events_table_record;

send_wait(0, top_object(), "get_co_group");

if (msg_error()) {
logf(ERROR, "chg_assg error '%s'", msg[0]);
return;
}

logf(SIGNIFICANT,"I am inside the notification procedure for chg workflow task assignee");

//fetch the event details

group_leader = msg[0];
send_wait( 0, top_object(), "call_attr", "atev", "get_new_dob", NULL, NULL, group_leader);

attached_events_table_record = msg[0];
logf(SIGNIFICANT,"I am inside the notification procedure for chg workflow task assignee1");
// Now we init the record.
attached_events_table_record.obj_id = persistent_id;
logf(SIGNIFICANT,"I am inside the notification procedure for chg workflow task assignee2");
// attach wf event (multiple notification macro)
attached_events_table_record.event_tmpl = "evt:400152";

send_wait(0, group_leader, "checkin");
logf(SIGNIFICANT,"I am inside the notification procedure for chg workflow task assignee3");
if (msg_error()) {
   
  logf(ERROR, "chg_assg: Cannot create record in 'Attached_Events' table");
  }
else {
  logf(SIGNIFICANT, "chg_assg:  'Event is attached to wf '%d' ", id);
     }
}
}

LOGS

05/09 16:13:34.41 SERVER      spelsrvr             2420 SIGNIFICANT  wf_trans.spl     15 I am inside the notification procedure for chg workflow task assignee

05/09 16:13:34.42 SERVER      spelsrvr             2420 SIGNIFICANT  wf_trans.spl     23 I am inside the notification procedure for chg workflow task assignee1

05/09 16:13:34.42 SERVER     spelsrvr             2420 SIGNIFICANT  wf_trans.spl     26 I am inside the notification procedure for chg workflow task assignee2

05/09 16:13:34.45 SERVER     spelsrvr             2420 SIGNIFICANT  wf_trans.spl     31 I am inside the notification procedure for chg workflow task assignee3

05/09 16:13:34.47 SERVER     spelsrvr             2420 SIGNIFICANT  wf_trans.spl     37 chg_assg:  'Event is attached to wf '400729'

Hi,

if you have successfuly attached event, but didn't received notification check events log then, menu could be found on workflow form > view > events log.

If event flagged as complete, maybe it didn't matched condition or attached notification macro have invalid recipient?

Regards,

cdtj

Hi

See below pic where the event is completed and the users which I am using now they are able to receive others mails except the event one.

it seems that problem is in Multiple Notification macro assigned to event.

HI

its not working for me so I do it with below code but I need the email body in htmpl format.

any suggestion.

wf.assignee::chg_assg(...)

{

if (status != "WAIT" && !(is_null(assignee)))

{

logf(SIGNIFICANT,"I am inside the notification procedure for chg workflow task assignee");

string evt_mtitle, evt_mbody;

// I need to send a mail to this respective Approver

evt_mtitle = format("Your Action for WF Task %s is Required in CR # %s",task.sym,chg.chg_ref_num);

evt_mbody += format("Hello,

This is an Auto Notification from ITSS IT Service Desk informing you for performing %s for Change Request # %s.

The details of the Change Request # %s are as follows:

Requestor of the Call is: %s

Call is being Co-ordinated by: %s

Description of Call is: %s

Best Regards,

ITC Service Desk.",task.sym,chg.chg_ref_num,chg.chg_ref_num,chg.affected_contact.combo_name,c

hg.group.last_name,chg.description);

evt_mbody += format("\nTo see complete details of the call, please click on the link below:.\n");

evt_mbody += format("=> %s\n\n",web_url);

evt_mbody += format("NOTE: This is an Auto Generated Mail. Please Do Not Reply to this Mail.\n");

int evt_level, trans_pt;

evt_level = 3;

trans_pt = 29;

//Dont Change any thing below

send(top_object(), "call_attr", "cnt", "notify_list",assignee.persistent_id, evt_level, evt_mtitle, evt_mbody, "", trans_pt);

if (msg_error())

{

logf(ERROR,"ERROR in sending email to chg workflow task assignee. Contact Service Desk Administrator.");

}

}

return;

}

attached events with multiple notification macro should work well...

here is doc how to perform html notifications via SPEL: HTML Notifications in a context of custom object.

Regards,

cdtj