DX Unified Infrastructure Management

Looking to update some probes like CDM and get some new like snmpcollect.  Keep getting asked for username and password.  Nothing I have works.  Any idea who I need to contact?

Thanks

Steve

Hey Steve,

That username/password combo is the one you use to login to support.nimsoft.com.

Do you have one of those?

If you need to reset the password or request new access, open a ticket through the support.ca.com website per usual.

In the issue description, mention that you need to update or request access to a support.nimsoft.com account.

The ticket will be assigned to an UIM Support engineer who will transfer it to the appropriate team.

If you're sure the credentials you're using are active, check out this troubleshooting guide HERE.

If it comes to it, please feel free to open a support ticket for an engineer to help take a look.

Phil

Downloading CA UIM Probes

Thanks.  I know how to access the archive, and get the probes.  What I need to know is how I can get an ID and password that will allow me to do it.  I’ve tried the ID and password I use to access other parts of CA support, but that doesn’t work.

Thanks

Steve Moore

If the steps I provided HERE didn't help you get this going, I recommend opening a new Support ticket.

Phil

Hey Steve, were you able to get access to support.nimsoft.com?

Let me know if the steps I provided previously got things going for you!