IT Process Automation

Hi Team,

We are using CA Service Catalog 12.7 and CA PAM 4.2 SP01.

I would like to know is there any way to find for a request if the PAM workflow/instance for the same is still active and running or not.

Can you let me know if we any have any parameter or API to find the same.

Thanks,

Hemalatha S

I don't know if I understood your question. You'd like to know a way to track a process within PAM that was started by a request in Service Catalog.

I think is the same problem that We had on a customer. It's not easy to find, at PAM operations tab, a process started by a request. That information normally is inside the process on a Dataset, so you need to open each process to try find the desired one.

One thing that We did was to change the name of the process, at runtime, to add the requestId that started the process as prefix. This way We could easily find a process related to a determined request at Catalog.

If you also need to show, at Catalag, what is going on during the fulfillment of your request at PAM, You can change the status of the request via Catalog SOAP API (you can even create custom status to better clarify your customer).

There's some threads here that might help you with this solution: How to update Catalog Request\Service by Web Service?

Adding a Custom Status in CA Service Catalog

You can retrieve fired processes from within a request in Service Catalog. Look at the tab at the top of the request.

And in PAM, you can update your process name with :

Process.UserInstName = "Test process for request " + Process.SLCM_RequestID__;

I totally forgot to put, on my previous answer, how to change the process name at run time. thanks for your reply