CA Service Management

Hello, we would like to turn off log comments about failed notifications e.g. AHD05376:The 'Help Desk' contact did not
receive a notification - no notification method specified for level Normal.

Please Advice

Hi,

seems that the only thing you can do is to vote up this idea : "AHD05377:No email address specified for Contact"- Mute on Activities Log 

Regards,

cdtj

Found partial solution:

The following turned off  message that there is no totification method specified in logs as well as comment in incident

pdm_options_mgr -c -s SKIP_NO_NOTIFICATION_LOG -v 1 -a pdm_option.inst
pdm_options_mgr -c -s SKIP_NO_NOTIFICATION_LOG -v 1 -a pdm_option.inst -t

The following turned off  message that there is no notification method specified in logs but not the comment in incident

pdm_options_mgr -c -s SKIP_NO_EMAIL_NOTIFICATION_LOG -v 1 -a pdm_option.inst
pdm_options_mgr -c -s SKIP_NO_EMAIL_NOTIFICATION_LOG -v 1 -a pdm_option.inst -t

I think i will proceed with the issue since there is no consistent behaviour in those two options