CA Service Management

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  • 1.  SLA Reports

    Posted Sep 16, 2016 07:25 AM

    Hi Team,

     

    Can you let us know how can we generate the reports for the SLA.

    Can we get SLA specific reports for the particular service types.

     

    Thanks



  • 2.  Re: SLA Reports

    Posted Sep 19, 2016 06:56 AM

    Hi Shwetha,

     

    Refer to below threads. It may give you some idea on how to capture response/resolution times in boxi reports (which is nothing but SLA). But not to any specific service types.

     

    Difference Between Two Date Attributes 

     

    Working hours of the tickets 

     

    SAP Document on pdm functions:

    https://help.sap.com/businessobject/product_guides/boexir3/en/xi3_web_intelligence_formulas_functions_calculations_en.pd…