Hyper Solution Notification - Error while opening survey or creating ticket via Email

Discussion created by Alex_Perretti Employee on Sep 30, 2016
Latest reply on Sep 30, 2016 by Chris_Hackett

If you subscribe to receive Hyper Notifications you may have received this message on Wednesday, but I wanted to make sure to inform the Communities of a new published fix for Service Desk Manager 14.1.


Who does this affect?


Users of Service Desk Manager 14.1 that have applied Cumulative patch 3.


What is the impact of this problem?



The two following behaviors have been found in relation to this problem:


1. Users may not be able to open surveys

2. Tickets may not get created via Email or pdm_text_cmd 


How can this be resolved?



The following fix is available and should be installed on all servers in a Service Desk Manager environment




Please let me know if there are any questions or concerns.