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Different Impact Values For Change Orders Only (SDM 12.9)

Question asked by Stuart_ on Nov 27, 2016
Latest reply on Jan 12, 2017 by Stuart_



I want to have different Impact symbols for Change Orders, but leave them as 1,2,3,4 & 5 for Request, Incident & Problem tickets.


For example our Change Manager wants the following impact symbols for Change Order tickets only:


1-Outage/Impact to critical service
2-Outage/Impact during service hours
3-Outage/Impact outside service hours
4-No Outage/Impact to service. Production change
5-Non-Production change


Does anyone know a way to achieve this?


Thanks Stuart