CA Client Automation

Hi,

i am again in trouble with some home Office pc.

The Goal is to deploy Patch Manager packages to home Office pc over VPN Internet tunnel.

DTS is enable.

I see that online time of the pc is 6 hours but packages will not deliver in this time.

[21.11.2016 00:12:41] INTERRUPTED  
[21.11.2016 00:18:41] RETRYING  
[21.11.2016 01:58:11] INTERRUPTED  
[21.11.2016 02:04:08] RETRYING  
[21.11.2016 03:40:02] INTERRUPTED  
[21.11.2016 03:45:43] RETRYING  
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[21.11.2016 05:25:59] RETRYING  
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[21.11.2016 07:06:15] RETRYING  
[21.11.2016 09:25:58] INTERRUPTED  
[21.11.2016 09:27:00] IN_PROGRESS 0%
[21.11.2016 09:30:41] RETRYING  
[21.11.2016 11:03:25] INTERRUPTED  
[21.11.2016 11:04:07] IN_PROGRESS 0%
[21.11.2016 11:07:33] RETRYING  
[21.11.2016 12:26:17] INTERRUPTED  
[21.11.2016 12:27:19] IN_PROGRESS 0%
[21.11.2016 12:30:40] RETRYING  
[21.11.2016 13:56:05] INTERRUPTED  
[21.11.2016 14:00:53] RETRYING  
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[21.11.2016 16:22:19] RETRYING  
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[21.11.2016 23:38:21] RETRYING  

think this is a configuration Problem.

How to configure DTS to work better ?

Thank´s

Regards

Dieter

Try to make your packet size smaller the default is .5 Meg.  if dts does not get a response in 1 second it will think the packet failed.

Sent from my Verizon, Samsung Galaxy smartphone

Hi Richard,

this is a Delta Rollup Package from CA

Regards

Dieter

Packet size not package size.  A packet is how big a chunk is sent at a time.  The way dts works is it take the package and divides it into chunks.  It sends one chunk at a time.  Once it sends it waits 1 second for a response that says the target got the chunck.  If it does not get a response in that time it assumes the packet did not make it and resends.

So in dts settings in configuration is packet size make it smaller.

Richard Lechner

Principal Engineering Services Architect

CA Technologies

Mobile: +1 703 655 7161 | Richard.Lechner@ca.com

<mailto:Richard.Lechner@ca.com>[CA]<http://www.ca.com/us/default.aspx>[Twitter]<http://twitter.com/CAInc>[Slideshare]<http://www.slideshare.net/cainc>[Facebook]<https://www.facebook.com/CATechnologies>[YouTube]<http://www.youtube.com/user/catechnologies>[LinkedIn]<http://www.linkedin.com/company/1372?goback=.cps_1244823420724_1>[Google]<https://plus.google.com/CATechnologies>[Google+]<http://www.ca.com/us/rss.aspx?intcmp=footernav>

Hi Richard,

i do this before, in thread https://communities.ca.com/thread/241758406.

Now DTS work´s better but after this setting, some PC are still in trouble.  

Regards

Dieter

Have you tried using NOS-Les rather than DTS?

Hi Dieter,

I agree with Richard. "DTS: Default maximum parcel size" parameter should be decrease. For example you could try 131072 bytes.

This parameter should be changed in the configuration policy applied on the Domain Manager (it is not necessary to change this parameter on Scalability Server or Agents) under

DSM/Software Delivery/File Transfer

See these technical documents for information about this parameter :

Knowledge Base Articles 

Knowledge Base Articles 

Regards,

Jean-Yves

Hi

Are you still having issues on this?

regards

Rich

Hi Richard,

yes i have issues on this.

I never see that DTS resume aborted download´s and sometimes Packages (UPM) was not delivered to PC.

Package size ist set to 131072.

I use DTS why I think this is the best protocol for remote pc with small bandwith.

Regards

Dieter

Von: Richard_Little

Gesendet: Montag, 5. Dezember 2016 12:57

An: Möthrath, Hans-Dieter

Betreff: Re:  - Re: How to configure DTS at home office pc

CA Communities <https://communities.ca.com/?et=watches.email.thread>

Re: How to configure DTS at home office pc

reply from Richard Little<https://communities.ca.com/people/Richard_Little?et=watches.email.thread> in CA Client Automation - View the full discussion<https://communities.ca.com/message/241942631?commentID=241942631&et=watches.email.thread#comment-241942631>

Hi Dieter,

Have you configured the Throttle factor as well? I recommend setting it to 10.

Regards,

Lenny

Hi Lenny,

now i set Throttle factor from 0 to 10.

thx

Regards,

Dieter

Hi Lenny,

seems that DTS work now a Little bit better, but i see that one PC ist online, package deliver Status go to:

[11.01.2017 08:56:24] INIT  15814 - 15822
[11.01.2017 08:56:46] READ_FILTERING  
[11.01.2017 08:59:17] IN_PROGRESS 0%
[11.01.2017 09:11:23] RETRYING  

Dont´t know why it goes to retry and why status was not updated, now time is 11:00 and nothing happend.

13:30

11.01.2017 08:56:24] INIT  15814 - 15822
[11.01.2017 08:56:46] READ_FILTERING  
[11.01.2017 08:59:17] IN_PROGRESS 0%
[11.01.2017 09:11:23] RETRYING  
[11.01.2017 10:37:33] INTERRUPTED  
[11.01.2017 10:39:05] IN_PROGRESS 0%
[11.01.2017 10:42:07] RETRYING  
[11.01.2017 11:58:38] INTERRUPTED  
[11.01.2017 12:00:08] IN_PROGRESS 0%
[11.01.2017 12:03:09] RETRYING  
[11.01.2017 13:30:14] INTERRUPTED  

Regards,

Dieter