CA Service Management

Hi Team,

is it possible to send Risk Survey (link ) of change order through an email to requester to fill up? like same way how we are sending normal survey (link)  for the tickets once they resolved.

if yes, can you please share me the details please.

Regards,

santoshi. P

Santoshi..........

I do not believe that this possible.

Risk surveys are associated to a Change Category.  When a requester saves a change order using the specified change category, the Risk Survey button appears.

You can always submit an IDEA enhancement so that other community members can vote and Product Management review.

Hi,

As Paul mention not directly possible but you can eventually accomodate somthing similar using a PAM process if this is a strong requirement for you.

My 2 cents

/J

check the following thread:

https://communities.ca.com/thread/241732373

You will need to modify link

href="http://hostname/CAisd/pdmweb.exe?OP=DO_SURVEY+SID=0+SVY_ID=400004+CNT_ID=@{change_id.customer}+CNTXT_PERSID=chg:@{change_id.id}+KEEP.pid=@{change_id.id}"

For the risk survey in a notification must be something like below (to be tested):

href="http://hostname/CAisd/pdmweb.exe?OP=DO_RISK_SURVEY+FACTORY=risk_svy_tpl+CRID=@{change_id.id}+CNT_ID=@{change_id.customer}+KEEP.IsPopUp=1+MENUBAR=NO"

You will still need to send out the email using a activity notification or others

Hope this help

/J