CA Service Management

  • 1.  How to modify survey answers style?

    Posted Feb 01, 2017 04:46 AM
      |   view attached

    Hi all

     

    we are just starting to use the feedback customer survey. We want to modify the style of the standard survey, because our survey is like the CA survey about help: puntuate from 1 to 5, and if you use the estandard survey, the answers are displayed one line- one answer, like this:

     

    Puntuate your general satisfaction with the ticket management:

    O  1

    O  2

    O  3

    O  4

    O  5

     

    BUT, we want to make it visually easier than this, like this other:

     

    Puntuate your general satisfaction with the ticket management:

           O  1        O  2        O  3        O  4        O  5

     

    Any option for that??

    Could we specify diferents forms for any survey?

    Could we modify the do_svy.htmpl form to do this?

     

    Thanks to all



  • 2.  Re: How to modify survey answers style?
    Best Answer

    Posted Feb 01, 2017 09:36 AM

    You can check this thread, I hope you find the answer.

     

    https://communities.ca.com/thread/241760107

     

    Best Regards,

     

    Turker