Rally Software

Hi,

Iam using CA Agile Central.

While adding na new test Case I am getting following error:

I am unable to add test cases. Please check. No of my peers are facing the issue.

Hi Simadri - is this a persistent issue or are you now able to add test cases? I'm not aware of any other reports of issues like the above, but if it continues I'd suggest you create a support case.

Hi John,

Yes the problem is persistent. And I am unable to raise a case since the buttons under it are disabled.

Please find the screenshot for the same:

Can you please guide how to enable this?

Thanks,

Simadri

Hi Simadri, those buttons are unfortunately disabled until you've logged in to support.ca.com, at the top right of the page. If you haven't yet registered, please do so at Register with CA Technologies - CA Technologies  - make sure to have your Enterprise ID handy. You can get this from your Subscription Administrator or by calling 1-800-225-5224. 

Please take a look at these guides on how to open a case after you are registered: 

From CA Support Online: Draft - How to open a case using CA Support Online 

From the community: Submit and Manage Cases from the CA Agile Central Community 

If things are just not working, you can always contact Support at 1-800-225-5224. Thanks!