When a ticket is updated to our custom status 5-Hold Awaiting Cust. Response I've attached an event that will fire after 30 work hours and check if it is still in this status, and if so it becomes close requested.
Is there a way to detach an event? If a ticket is changed from the status 5-Hold Awaiting Cust. Response I want the event to die, because if its changed back to 5-Hold Awaiting Cust. Response within that 30 hours I want the timer to start again.