CA Service Management

Hi,

Facing issue during CA Service desk Installation. during installation its displaying error message "creation CDP failed" .

Before installation  we did:-

1. We installed SQL 2012  and successfully restored full backup of  SQL 2005 .

and restored database contains  "mdb" Database name ,and Login "sa"  and ServiceDesk.

After that  CA SDM14.1 or 17.0 installation,      Installation struck by giving error  "creation CDP failed" .

How we can solve this error message or load PDM fullbackup in CASDM 14.1or 17.0

Ravi

Hi Ravi,

If I am not wrong you are referring to "creation CDB failed" , for this can you check the install_mdb.log this should give us some hint where it is getting failed.

Thanks

Junaid

CA Service Management - 14.1 - Backup and Restore  - database - MS SQL - How to do: 

Hi Ravi,

Could you please confirm if this is a Fresh installation of SDM or your installing fresh SDM on existing database.

~Vinod.

Hi Vinod Subburaj,

its fresh installation and loading database of 11.2 .

Just to confirm - you are installing a fresh copy of SDM 11.2 with copied SDM 11.2 MDB from another environment?

as mentioned in another post response by John you can't run this path and you need to first upgrade to 11.2.

/J